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FEEDBACK
Complaints and feedback can be verbal or written
All feedback is appreciated and valued; indeed, we view it as an opportunity to improve our services to you. You have the right to complain, without discrimination, and recriminations, and with assistance of interpreters and/or an advocate as required.
Orana Community Centre Inc uses a three tier complaints handling system as follows:
TIER 1: FRONTLINE COMPLAINT HANDLING
Immediate low level resolution if possible.
TIER 2: INTERNAL REVIEW/INVESTIGATION
Referred to internal review and investigation if either not resolved or not delegated to resolve at Tier 1.
TIER 3: EXTERNAL REVIEW
Opportunity for complainant to apply for external review if not resolved at Tier 2.
Notwithstanding the above, you have the right to escalate your complaint to a Committee member, or our funding bodies at any time if you are not satisfied with either the way the complaint is being handled, or the outcome.
NSW Department of Communities & Justice
Funding body